Terms of Service

Introduction

These Terms of Service help define Server Protectors relationship with you as you interact with our services. For example, these terms include the following:

• What you can expect from us, which describes how we provide and develop our services
• What we expect from you, which establishes certain rules for using our services

In case of problems or disagreements, which describes other legal rights that you have, and what to expect in case someone violates these terms. Understanding these terms is important because, to use our services, you must accept these terms.

Service provider

Server Protector services are provided by, and you’re contracting with:

Server Protectors (operating under the laws of the UK)
Kemp House, 160 City
Road, London, EC1V 2NX

Your relationship with Server Protectors

These terms help define the relationship between you and Server Protectors. Broadly speaking, we give you permission to use our services if you agree to follow these terms.

What you can expect from us

Provide a broad range of useful services that are subject to these terms, including: << Our Services >>

What we expect from you

Follow these terms and service-specific additional terms.

The permission that we give you to use our services continues as long as you comply with these terms. Although we give you permission to use our services, we retain any intellectual property rights that we have in the services. We want to maintain a respectful environment for everyone, which means that you must follow these basic rules of conduct: respect the rights of others, including privacy and intellectual property rights don’t abuse, harm, interfere with or disrupt the services – for example, by accessing or using them in fraudulent or deceptive ways, introducing malware or spamming, hacking or bypassing our systems or protective measures.

In case of problems or disagreements

Both the law and these terms give you the right to

1. a certain quality of service and
2. ways to fix problems if things go wrong.

We provide our services using reasonable skill and care. If we don’t meet the quality level described (An assurance that a product or service will perform to a certain standard), you agree to tell us and we’ll work with you to try to resolve the issue.

The only commitments that we make about our services (including the content in the services, the specific functions of our services or their reliability, availability or ability to meet your needs) are provided in

1. the Warranty section;
2. the service-specific additional terms and
3. laws that can’t be limited by these terms.

Liabilities

• For all users
  Both the law and these terms try to strike a balance as to what you or Server Protectors can claim from the other in case of problems. That’s why the law allows us to limit certain liabilities – but not others – under these terms. These terms only limit our responsibilities as allowed by applicable law. These terms don’t limit liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence or willful misconduct. Other than the liabilities described above, Server Protectors is liable only for its breaches of these terms or applicable service-specific additional terms, subject to applicable law.
• For business users and organisations only
  If you’re a business user or organisation: To the extent allowed by applicable law, you’ll indemnify Server Protectors and its directors, officers, employees and contractors for any third-party legal proceedings (including actions by government authorities) arising out of or relating to your unlawful use of the services or breach of these terms or service-specific additional terms. This indemnity covers any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs and legal fees. If you’re legally exempt from certain responsibilities, including indemnification, then those responsibilities don’t apply to you under these terms.

  For example, the United Nations enjoys certain immunities from legal obligations and these terms don’t override those immunities. Server Protectors won’t be responsible for the following liabilities:

  1. loss of profits, revenues, business opportunities,
  2. goodwill or anticipated savings – indirect or consequential loss – punitive damages
  3. Server Protectors total liability arising out of or relating to these terms is limited to the greater of (1) £500 or (2) 125% of the fees that you paid to use the relevant services in the 12 months before the breach

Suspending or terminating your access to Server Protectors services

Server Protectors reserves the right to suspend or terminate your access to the services if any of these things happen:

• you materially or repeatedly breach these terms, service-specific additional terms or policies
• we’re required to do so to comply with a legal requirement or a court order
• we reasonably believe that your conduct causes harm or liability to a user, third party or Server Protectors – for example, by hacking, phishing, harassing, spamming, misleading others or scraping content that doesn’t belong to you If you believe that your Server Protectors service has been suspended or terminated in error, you can appeal. Of course, you’re always free to stop using our services at any time. If you do stop using a service, we’d appreciate knowing why so that we can continue improving our services.

About these terms

By law, you have certain rights that can’t be limited by a contract like these Terms of Service. These terms are in no way intended to restrict those rights. These terms describe the relationship between you and Server Protectors. They don’t create any legal rights for other people or organisations, even if others benefit from that relationship under these terms. We want to make these terms easy to understand, so we’ve used examples from our services. If you don’t follow these terms or the service-specific additional terms, and we don’t take action right away, that doesn’t mean we’re giving up any rights that we may have, such as taking action in the future.
We may update these terms and service-specific additional terms:

1. to reflect changes in our services or how we do business – for example, when we add new services, features, technologies, pricing or benefits (or remove old ones),
2. for legal, regulatory or security reasons or
3. to prevent abuse or harm.

If we materially change these terms or service-specific additional terms, we’ll provide you with reasonable advance notice and the opportunity to review the changes, except:

1. when we launch a new service or feature, or
2. in urgent situations, such as preventing ongoing abuse or responding to legal requirements. If you don’t agree to the new terms, you should stop using the services.